Offshore BPO at large captive operations in India
نویسندگان
چکیده
منابع مشابه
Offshore BPO at large captive operations in India
Purpose – The motivation for this research is to contribute towards development of a management framework for offshore Business Process Outsourcing (BPO). Design/methodology/approach This paper utilises longitudinal case studies to identify success factors in managing offshore Business Process Outsourcing (BPO) via the captive model (i.e. wholly-owned subsidiary). Findings – Success in offshore...
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ژورنال
عنوان ژورنال: Information Technology & People
سال: 2009
ISSN: 0959-3845
DOI: 10.1108/09593840910981419